Privacy Policy

1. Who we are

Your Damp Specialists Ltd is the controller responsible for the personal information described in this policy.

2. Information we collect

Depending on how you interact with us, we may collect:

• Your name, telephone number, email address and postal address.
• Property details, access arrangements and information about damp, mould, condensation, timber or building concerns.
• Messages, photographs, documents and other information you send through forms, email, telephone, WhatsApp or iMessage.
• Survey, report, quotation, treatment, guarantee, invoice and payment records.
• Information needed to deal with complaints, legal claims or insurance-backed guarantees.
• Technical information such as IP address, browser type, device information, referral source and website activity where collected by our hosting, security, cookie or embedded-service providers.
• Publicly available property or contact information, or information supplied by an estate agent, landlord, seller, buyer, tenant or other person involved in arranging access.

Please do not send sensitive personal information unless it is genuinely necessary for us to deal with your enquiry.

3. How and why we use information

Our legitimate interests include running and improving our business, responding to customers, keeping appropriate records, protecting our services and understanding how our website is used. We balance these interests against your rights and reasonable expectations.

4. Who we share information with

We only share information where necessary and appropriate. Recipients may include:

• Employees, surveyors, technicians, contractors and professional advisers supporting our services.
• Website hosting, email, communications, IT, security, form, storage and backup providers.
• Accountants, insurers, guarantee providers, payment providers and legal advisers.
• Estate agents, property owners, buyers, sellers, landlords, tenants or managing agents where needed to arrange access or deliver the requested service.
• Kanda or another finance provider where you ask about finance and further information is needed to progress an application. The finance provider will provide its own privacy information and act under its own responsibilities.
• Police, courts, regulators, government bodies or other parties where disclosure is required by law or necessary to establish, exercise or defend legal rights.

We do not sell or rent your personal information.

5. Website services and external providers

Our website uses or links to third-party services, which may receive technical information when you use them:

• Contact Form 7 to submit website enquiries.
• Cloudflare Turnstile to protect forms and the website from spam, bots and malicious activity. Turnstile may process technical signals such as your IP address, browser and device information, TLS fingerprint, site key and the website origin. See Cloudflare's Turnstile Privacy Addendum.
• Google Maps to display our location and provide directions.
• Google Fonts to provide website typography.
• Trustindex and Google Reviews to display customer reviews.
• WhatsApp when you choose to contact us using its service.
• Checkatrade and Trustpilot when you follow links to those review platforms.

Those providers may process information under their own privacy policies. Some may process information outside the UK. Where we appoint a provider to process information for us, we require appropriate contractual and security safeguards. Where you independently open or use a third-party service, its own privacy terms apply.

6. Cookies

Our website and its embedded services may use cookies or similar technologies that are necessary for operation, security, preferences or third-party content. Google Maps, Google Reviews, Trustindex, WordPress plugins and other embedded services may set their own cookies when they load or when you interact with them.

You can manage cookies through your browser and any cookie controls displayed on the website. Blocking some cookies may prevent embedded content or website features from working correctly.

7. How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including customer service, guarantees, accounting, insurance, legal and regulatory requirements.

• Enquiries that do not become customer work are generally reviewed and deleted when no longer required, normally within 24 months.
• Customer, quotation, invoice and transaction records may normally be retained for up to seven years after the relationship or relevant financial period ends.
• Survey, report, treatment and guarantee records may be kept for the duration of the relevant guarantee or longer where needed for property history, insurance or legal claims.

We may keep information for longer where a complaint, dispute, legal claim, safeguarding issue or legal obligation requires it.

8. International transfers

Some technology and communications providers may store or access information outside the UK. Where we are responsible for such a transfer, we use a lawful transfer mechanism and appropriate safeguards, such as UK adequacy regulations or approved contractual protections. You may contact us for more information about relevant safeguards.

9. Security

We use reasonable organisational and technical measures designed to protect personal information from loss, misuse, unauthorised access, alteration or disclosure. No internet or email system is completely secure, so please avoid sending unnecessary sensitive information through ordinary email or messaging.

10. Your data protection rights

Depending on the circumstances, you may have rights to:

• Access your personal information.
• Correct inaccurate or incomplete information.
• Request deletion of information.
• Restrict how information is used.
• Object to certain processing.
• Receive certain information in a portable format.
• Withdraw consent where processing relies on consent.
• Complain to the Information Commissioner's Office.

These rights are not absolute and may depend on our lawful basis and legal obligations. To exercise a right, email info@yourdampspecialists.co.uk. We may need to verify your identity before acting on a request.

11. Complaints

Please contact us first so we can try to resolve your concern. You may also complain to the Information Commissioner's Office:

12. Changes to this policy

We may update this policy when our services, providers or legal obligations change. The latest version will be published on this page with its updated date.